Lucky Charm

Due to the custom nature of our business, returns are not accepted. In extenuating circumstances returns may be arranged but must be discussed with us prior to sending a return back. If an item is deemed to be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

Customized items are non-refundable and not returnable. You can always contact us for any return question at craftyccreations2022@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

All in stock items will be shipped within 3-5 days. Custom items will be shipped within 3-5 days after completion; meaning if you are receiving a custom item and are quoted two weeks, the item will be shipped within 3-5 days after the two weeks. As a small business we strive to exceed expectations and will ship items as soon as possible.